Returns & Exchanges

At Jolie, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all products. If a formula isn't the perfect fit for your skin, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all caps are secured to prevent any leakage during transit.

• 3.
  Attach the Shipping Label

  Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, your refund or store credit will be processed within 5-7 business days.