Frequently Asked Questions

Everything you need to know about your Jolie beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty products ship, we will send a tracking link so you can follow your package's journey to your doorstep.

Are Jolie products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Jolie products are 100% cruelty-free and our entire current collection is formulated with vegan-friendly ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns of lightly used products within 30 days of purchase for a full refund, excluding shipping costs.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team at [email protected].

Do you offer professional or bulk discounts?

We do! If you are a makeup artist or interested in a wholesale partnership, please visit our 'Pro Program' page to apply for exclusive industry pricing.